Return and Refund Policy

Movox Living 

Effective Date: July 12, 2025

1. Overview

Movox Living sells high-end indoor and outdoor living products through our website, www.movoxliving.com. As a facilitator of premium products, we do not hold inventory. All returns, refunds, and warranties are handled directly by the manufacturer. Movox Living will assist in submitting claims and coordinating returns, but does not directly process refunds or replacements.

2. Contact Information

Email: support@movoxliving.com
Support Hours: Monday–Friday, 7:00 AM – 6:00 PM CST
Address: 1826 N Crossover Road, Suite 3, Fayetteville, Arkansas 72701, United States

3. Returns and Refunds – General Instructions

All returns and refunds are subject to the manufacturer’s policies. Customers must contact Movox Living first to initiate any return or warranty claim.

Steps for returns:

  1. Contact Movox Living at support@movoxliving.com to begin the return process.

  2. Provide proof of purchase (invoice, order confirmation, or receipt).

  3. Include photos or documentation if the return is for defect, damage, or incorrect item.

  4. Movox Living will coordinate with the manufacturer and provide instructions for shipping, RMA, or service.

  5. Shipping costs for returns follow the manufacturer’s policy. The customer may be responsible if the return is not due to defect or damage.

  6. Movox Living will track the return and notify the customer once the claim is resolved.

4. Supplier-Specific Policies

Amantii

  • Warranty: 2 years on manufacturing and material defects for electric fireplaces (original purchaser only).

  • Contact for service: 1-877-850-9458 or 502-1027 Davie Street, Vancouver, BC V6E 4L2.

  • Return Instructions:

    1. Contact Movox Living at support@movoxliving.com.

    2. Provide order info and photos of defect if applicable.

    3. Movox Living will submit the claim to Amantii and provide return shipping instructions if approved.

  • Full details: Amantii Warranty Info

Fire by Design

  • Returns: RMA required; 30-day window; 15% restocking fee may apply.

  • Warranty: 1–5 years depending on product; lifetime on select parts.

  • Shipping: Customer responsible for trackable, insured return shipping.

  • Return Instructions:

    1. Contact Movox Living first at support@movoxliving.com to initiate a return.

    2. Provide photos, proof of purchase, and description of issue.

    3. Movox Living will coordinate the RMA with Fire by Design and provide shipping guidance.

  • Full details: Fire by Design Warranty Info

Meadow Creek

  • Custom-built items: Generally non-returnable.

  • Returns: Only for manufacturer defects or shipping damage, reported within 7 days.

  • Warranty: Limited to defects in materials and workmanship.

  • Return Instructions:

    1. Contact Movox Living at support@movoxliving.com within 7 days of receipt for defect claims.

    2. Provide photos and proof of purchase.

    3. Movox Living will submit the claim to Meadow Creek and coordinate the repair or replacement process.

  • Full details: Meadow Creek Warranty Info

Revive Plunge

  • Cold Plunges: 1-year warranty on tub and chiller components.

  • Saunas: 3-year structural warranty; 1-year component warranty.

  • Exclusions: Misuse, abuse, lack of maintenance, or improper installation.

  • Return Instructions:

    1. Contact Movox Living at support@movoxliving.com.

    2. Provide proof of purchase, photos, and description of defect.

    3. Movox Living will coordinate with Revive Plunge to process repairs or replacements.

  • Extended Warranty: Available via SureBright for 2 or 3 years.

Chery Industrial

  • Returns: 30-day window; must be unused, in original packaging; excludes Custom, BARGAIN, CLEARANCE, AS-IS, Leased, and Hazardous items.

  • Warranty: Varies by product (Shelters, Skid Steer Attachments, Welding/Cutting Equipment).

  • Return Instructions:

    1. Contact Movox Living at support@movoxliving.com to initiate return.

    2. Provide photos, proof of purchase, and description of issue.

    3. Movox Living will coordinate RMA or warranty claim with Chery Industrial and provide shipping instructions if applicable.

  • Warranty Details: Includes frame, covering, and component-specific coverage; excludes misuse, modifications, acts of nature, and AS-IS/Clearance items.

5. Non-Returnable Items (General)

  • Custom or personalized products

  • Perishable goods

  • Intimate/sanitary items (unless unopened/unused)

  • Gift cards and downloadable software

  • Items marked AS-IS, CLEARANCE, or BARGAIN

6. Processing Time

  • Returns and warranty claims are handled according to each manufacturer’s timeline.

  • Movox Living will notify customers once a claim is submitted and when resolution is confirmed.

7. Legal Rights

This policy does not affect statutory rights under applicable law. Customers retain any rights granted by law.