Shipping policy

Shipping Policy
Effective Date: July 12, 2025

1. Introduction

At Movox Living ("we," "us," or "our"), we are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website: www.movoxliving.com.

2. Shipping Destinations

Current Coverage:
We currently ship within the continental United States only.

Future Expansion:
We are actively working to expand our shipping regions. Please check our website periodically for updates.

3. Shipping Costs

Standard Shipping (U.S. Only):

Free shipping on all orders over $99
Flat rate of $25 for orders under $99

No Customs or Hidden Fees:

No customs duties apply within the U.S.
All shipping costs are calculated at checkout. No hidden fees apply.

4. Order Processing Time

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Orders placed before 4:00 PM CST are processed the same business day.
Orders placed on weekends or holidays will be processed the next business day.

5. Estimated Delivery Time

Standard Shipping: 3–7 business days
Expedited Shipping (if available): 1–3 business days

Please note: Delivery estimates may vary due to carrier delays, weather, or supplier fulfillment times.

6. Shipping Methods & Carriers

We partner with trusted carriers and suppliers to ensure reliable delivery. Carriers may include:

FedEx
UPS
USPS
LTL Freight (for oversized items)

Shipment Tracking:
Tracking details are emailed once your order ships. All shipments are insured for loss or damage.

7. Order Tracking

You will receive an email with:

Tracking number
Carrier information
Direct tracking link

Track your order at:
www.movoxliving.com/track-order
For help, email: support@movoxliving.com

8. Delivery Issues

8.1 Delayed or Lost Packages

If your package is delayed or marked delivered but not received:

Verify your shipping address
Check with neighbors or building managers.
Then contact us at support@movoxliving.com

8.2 Damaged Packages

If your order arrives damaged:

Take clear photos of the item and packaging
Contact us within 7 days at support@movoxliving.com
We’ll coordinate with the supplier for a replacement or refund.

9. Missing Items

If any items are missing from your order:

Contact us within 7 days of delivery
Provide your order number and details.
We will investigate and resolve the issue promptly.

10. Returns & Refunds

Return Window: 30 days from delivery

Eligibility:

Items must be unused, undamaged, and in original packaging
Custom, personalized, or clearance items may be non-returnable

Return Shipping:

The customer pays return shipping unless the item is defective or incorrect.
We cover return shipping for defective or wrongly shipped items.

Refunds:

Issued to the original payment method
Processed within 7–14 business days after return approval

See our Return & Refund Policy for full details.

11. Incorrect Addresses

Please ensure your shipping address is accurate.

Movox Living is not liable for packages sent to incorrect addresses provided at checkout.
If a package is returned, we will contact you for reshipment. Additional shipping fees may apply.

12. International Shipping

We do not currently ship internationally.
If this changes, customers will be responsible for all applicable duties, taxes, and customs fees.

13. Contact Information

For any shipping-related questions, contact us:

Support Email: support@movoxliving.com
Movox Living
Business Address: 1826 N Cross Road, Suite 3, Fayetteville, Arkansas 72701, United States
Customer Service Hours: Monday – Friday, 7:00 AM – 6:00 PM CST

14. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Changes will be posted on www.movoxliving.com. Please review periodically.

Thank you for choosing Movox Living — delivering quality, luxury outdoor and indoor living products straight to your doorstep.